Returns and Exchanges
Kloudheadz Inc. warranties hardware against manufacturer defect for 15 days from order date and only if the product is returned in complete, undamaged condition with packaging intact if and when you are directed to return the product by Kloudheadz Inc. After the 15 day period, we will advise you on how to use your manufacturer warranty (if any).
If a battery is DOA, it is your responsibility to notify us within 24 hours of delivery. Due to the potential for misuse/failure to properly prepare coils, there is no refund or exchange on coils unless Kloudheadz Inc. becomes aware of a prevalent manufacturer issue. Kloudheadz Inc. reserves the right to decide if a refund/exchange is warranted.
Do not send anything back until directed to do so by Kloudheadz Inc.
Return shipping will be at the customer’s expense. If shipping was originally free, the cost paid for shipping to the customer will be deducted from any refunds issued.
E-Juices may not be returned under any circumstances for safety reasons. Some people may respond differently to the components of the liquid. Taste is subjective and we try our best to accurately describe the taste of the E-juices. If you find that the feeling in the throat is too strong/harsh/weak/smooth, consider changing the amount of nicotine you are using. Email for advice.
If you have an issue, please contact us and we can often troubleshoot or advise. We are always happy to support you.